Automated Service Level Reporting: Experience of Implementation
نویسنده
چکیده
1.1 General In the paper for CMG99, author described an approach to automated service level reporting (Literature, 1). During the conference, a number of requests to “elaborate” on the experience of implementing such a system were received. A CMG99 Referee made the same request. In this paper, attempt is made to do just that. The paper tried to emphasize the general nature of the described system, but some references to specific products could not be avoided.
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